Delivery Timescales

* Non-custom Jewellery items
Items ship within 1-2 business days

* Custom-made Jewellery items
Items ship within 2-4 weeks of confirmed order details

If purchasing a ring and you need me to send out a ring-sizer this will be sent at no additional cost. Please request this in the notes at the checkout. However, I will not be able to start making your item until I have received confirmation of the size required.


Shipping costs

Shipping charges are as stated in the listing for each individual item.

Most items are dispatched within the UK by Royal Mail 1st Class post at a cost of £3.50 including packaging.

Sorry, I am unable to offer international shipping at the present time.

If you would like to amend the shipping method please contact me, an additional charge may apply.

If you have any concerns regarding the shipping of your order please do contact me.

Feedback

All of your feedback is very valuable to me. It helps me to improve my products, designs and customer service and know what my customers like. I want all of my customers to be delighted with both items purchased and the service received. If you were not completely satisfied, please contact me directly so that I can rectify any issues immediately.

Photographs

From time to time I may use a photograph of your custom jewellery item to show prospective customers examples of my work. I will never disclose any of your personal details. If you would prefer me not to use photographs of your custom jewellery item please let me know at the time of order.